Welcome to the DQA Online Complaint Intake System

You may use this system to register a complaint about care received at a nursing home, assisted living facility (adult family home, community based residential facility, residential care apartment complex, or adult day care), hospital, or other facility regulated by the Division of Quality Assurance. Your concerns will be reviewed to determine if they identify noncompliance with federal and/or state regulations. It may be necessary for us to contact you to gather more information prior to opening a complaint investigation. If there is sufficient information to warrant an investigation, the complaint will be assigned to a surveyor/investigator who will conduct an unannounced investigation. During the investigation process, you may be contacted by the surveyor/investigator for additional information. Following the investigation, you will receive a letter regarding the results of the investigation.

Wisconsin Department of Health Services